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Empower customer service representatives in Dynamics 365 Contact Center

01
Description
Learn to empower customer service representatives in Dynamics 365 Contact Center. Customize the agent workspace with experience profiles, configure scripts and macros to boost productivity, build a knowledge base with AI-assisted authoring, and deploy AI agents and Copilot features that surface the right answer at the right moment.
Microsoft Learn
Empower customer service representatives in Dynamics 365 Contact Center
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